Eurail.com: Laying trackwork for a new translation process

Eurail overview

Since 1959, Eurail.com has enabled travelers from around the world to explore Europe by rail. Providing access by train to 28 European countries, Eurail.com makes getting to your destination both easy and exciting.

The challenge

Eurail.com has been tackling localization for years but, as they grew, they found that they needed technology that could handle the scope of their internationalized content. Amidst a migration to Adobe Experience Manager, Eurail.com sought a scalable solution to streamline their historical processes. Hindered by challenges including uncertainty in quality and delays in content delivery, they wanted a centralized system that would improve both.

The solution

Eurail.com leveraged Smartling’s translation management system, languages services, and professional onboarding support to build out a new translation process. With this new system in place, Eurail.com was able to reduce translation costs by 70% and greatly improve efficiency. In addition, Smartling's in-platform reporting helped them track accuracy rates and on-time deliveries, both of which exceeded their expectations.